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We hope you don’t experience issues when playing casino games at JeffBet, but there are times when they can’t be avoided.
Before jumping on the live chat, try these troubleshooting tips to see if you can fix the problem. More often than not, it’s something that can be sorted in just a few clicks.
Common Account Issue
Most common account issues can be solved with relative ease. See if you can figure it out for yourself with these quick fixes:
Log-in Failures
Can’t seem to log in to your account? Try these simple steps first:
- Check your password/user name combo is correct
- Make sure you don’t have capslock on
- Try clearing your cache and cookies
- Reset your browser
If none of the above work, hit the Forgot Your Password link to reset your password now.
Game Crashes
If your game keeps crashing or being interrupted, try the following:
- Restart the game
- Refresh your browser
- Try logging in on a different device, if possible
- Check for updates to your app or operating system
If the above don’t fix the issue, you may be experiencing connection issues.
Problems Connecting
Many problems can be attributed to your internet connection. Try these simple steps to ensure you’re properly connected:
- Check that your device is connected to the Wi-Fi
- Check that your router is connected to the internet
- Make sure your phone has a signal if you are not using Wi-Fi
- Make sure you have sufficient phone credit, if applicable
- Try logging off and on again
- Reset your router
Payment Issues
The other most common problems players experience are with payments:
- Check your card/account details are correct
- Ensure you have sufficient funds in the relevant account
- Try an alternative payment method or account
- Ensure you haven’t reached your deposit limit
JeffBet Online Help Centre Services
Before speaking with a customer service agent, you may wish to visit our online help centre to see if you can find the answer you’re looking for in our comprehensive knowledge base.
We offer a variety of detailed articles conveniently organised into common categories, such as payments, bonuses, and technical issues. We also have a handy search function for finding keywords.
How to Contact Customer Support
If all else fails, and you need to speak with a customer support agent, try one of the following options:
- 💬 24/7 live chat: Log in to your account and click the green chat icon in the bottom corner to access our live chat service and connect with a team member who can assist with your query.
- ✉️ Email: If you have a more complex issue or would like to include supporting information, you can email us at customersupport@instantgamesupport.com.