While we expect things to run smoothly, there may be occasions when players need to contact our support team. At JeffBet, we’re committed to making this as easy as possible, with different options to suit different queries.
Customer satisfaction and service excellence are our priority, as we explain below.
If You Need Customer Support
If you do need to speak with a JeffBet customer support agent or have some questions regarding our platform, games, or your account, you have the following options to seek help:
- 💬 Live Chat: Log in to your account and click the green support chat button to access our 24/7 live chat service. This service is ideal for quick queries about navigating the site and managing your account.
- ✉️ Email: For more complicated issues, or if you need to provide supporting information, you may wish to email the team at customersupport@instantgamesupport.com.
- 💡 Online Help Centre: We have compiled the most common questions and answers at our help centre if you’d rather find the information for yourself.
Response times
While it is impossible to say exactly how long it will take our team to reach your query, we aim to resolve all matters as quickly as possible. Our live chat service is open 24 hours a day, seven days a week, and our email account is monitored daily.
Online Help Centre
We’ve been doing this for quite some time and have become adept at anticipating your queries and identifying the most commonly asked support questions.
We’ve compiled the answers to these commonly asked questions in a comprehensive online help centre, conveniently divided into helpful sections so you can quickly find the answers you need.
You can access the help centre directly through the casino by hitting the side tab when logged in to your JeffBet account.
When to Contact Support
If you can’t find the answers you’re looking for on the pages of our help centre, our customer service agents are on hand to help. Click on the green chat bubble to send a message today and connect with one of our helpful team members.
For more complex queries, you can email the team at customersupport@instantgamesupport.com, and someone will respond as quickly as possible.